Return & Exchange Policy

At La Calidad, we want every purchase to be a satisfying experience. Whether you shop with us at our boutique, through our website, or with the assistance of one of our representatives, we are committed to providing you with quality products and attentive service.

Boutique Purchases

For items purchased directly from our boutique, or collected on your behalf by another person:

1. Any return or exchange must be completed in person at our boutique.
2. The item will be checked and inspected to ensure it meets our return conditions.
3. For eligible returns, refunds are issued in cash once the item has been received and confirmed to be in its original condition.
4. Returns and exchanges must be requested within 24 hours of the purchase.

Online Orders & Deliveries

For purchases made through our website and delivered by courier:

1. A return or exchange request must be made within 3 calendar days of receiving your order.
2. Products must be unused, unworn, and returned in their original packaging and condition.
3. Once we receive the returned item, it will be inspected before any refund is approved.
4. Delivery and shipping charges are non-refundable.
5. Exchanges are subject to product availability and can be arranged by contacting our customer service team.

Items Not Eligible for Return or Exchange

For hygiene, quality, and customer satisfaction reasons, we cannot accept items that have been:

1. Worn or used
2. Washed or cleaned
3. Altered or modified
4. Damaged after purchase

Customized or personalized items are also final sale and cannot be returned or refunded.

Please ensure that you retain your proof of purchase, as it may be required to process a return or exchange.

Eligible Reasons for Return or Exchange

A return or exchange may be accepted in the following situations:

1. Wrong item received: You received a different product, model, color, or size from the one ordered.
2. Product defect: The item has a manufacturing or finishing defect that was present when you received it.
3. Item damaged upon delivery: The product arrived damaged or in a condition that prevents it from being properly worn or used.
4. Incorrect size: An exchange may be requested if the selected size does not fit, provided the item is unworn, unaltered, and meets all return conditions.
5. Item does not match the order: The product received significantly differs from the description or specifications presented at the time of purchase.

Important

All returns and exchanges are subject to inspection and approval. The item must be returned within the applicable return period and in its original, unused, unworn, and undamaged condition, with its original packaging and any accompanying accessories or tags.

Returns based solely on change of mind, personal preference, or dissatisfaction with the color or style are not eligible for a refund. However, an exchange may be considered at La Calidad’s discretion, subject to the applicable conditions and product availability.

Need Assistance?

If you would like to request a return or exchange or have any questions about our policy, please reach out to our customer service team. We will be happy to guide you through the process.

Thank you for choosing La Calidad and for trusting us with your purchase.